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Customer FAQs

Billing and Payment Questions

  • If you wish to send a payment in the form of a personal check, cashier's check or money order via regular mail, please send it to:
    Chrysler Capital
    P.O. Box 660335
    Dallas, TX 75266-0335
    Mailed payments only accepted at this location.
  • If you wish to send a payment in the form of a personal check, cashier's check or money order via overnight mail, certified mail or Next Day Air, please send it to:
    Chrysler Capital
    1010 W. Mockingbird Lane
    Suite 100
    Dallas, TX 75247
    Mailed payments only accepted at this location.

Yes. We offer a free automatic payment plan to qualified customers. To enroll, call us toll-free at (855) 563-5635 and have your bank account, routing and check numbers available when you call. The Auto Pay Authorization Form – required for Auto Pay application by mail or fax – can be found by clicking the link below, or is also available on the back of your customer statement.

Aside from online payments, there are two other ways to get your payment to us quickly: MoneyGram Express and Western Union Quick Collect. Please note that you will be charged certain fees for using these expedited services. (However, these fees are almost always less than the loan's daily accrual of interest and late fees.) Use the following links for information regarding MoneyGram Express and Western Union Quick Collect.

  • Any payments made before 5 p.m. Central Time (6 p.m. Eastern) (including overnight payments and payments made via certified mail) will generally post to your account within one to three days after they are received (excluding weekends and holidays). However, your bank may not debit the funds from your account for up to 48 hours.
  • Any payments made after 5 p.m. Central Time (6 p.m. Eastern) will post to your account the following business day (excluding weekends and holidays).

We accept payments from personal checking or savings accounts, credit and debit cards via telephone. Call us toll-free at (855) 563-5635 and have your card information or bank account routing and check numbers available when you call. Please note a convenience fee may apply.

(Principal Balance x Contract Interest Rate) / 365 = Daily InterestExample: ($10,000 x 18%) / 365 = $4.93

All payments, whether personal checks, electronic payments, or checks by phone may be submitted more than once.

Payments are required to be made by the due date listed in your contract. Interest charges will accrue on the past due amount and be applied to your account each day, which increases the total amount you pay on your contract.

  • Payments are required to be made by the due date listed in your contract. Interest charges will accrue on the past due amount and be applied to your account each day, which increases the total amount you pay on your contract.
  • In addition, where applicable, late fees will be assessed to your account.

Depending on the state you live in, you may be assessed a late fee if your payment is 10 days past due. For example, if your payment is due on the 5th of each month, it must be received by the 14th to avoid a late fee.

In accordance with your contract, you must make timely payments each month. If you believe you cannot make your monthly payment on time, please contact an account manager right away. Account managers may be reached toll-free at (855) 563-5635.

If your account is current, you may request a due date change of up to 29 days from the original due date, or as late as the 25th of the month. Please note that a due date change is permanent. To request such a change, please call one of our account managers toll-free at (855) 563-5635.

Account Questions

  • On your monthly statement, it is the first 7 numbers of the field labeled "Account Number".

  • Call (855) 563-5635 and following the steps below to obtain your customer number: Enter your SSN and birth year.

  • Enter option 5 to get customer number.

Verify that the SSN and birth date information entered is correct. The same email address that is being used for another customer's user name (even if it is the co-borrower on an account) cannot be used. Try again using another email address.

User Names must be a minimum of 6 characters and may not exceed 25 characters.

Certain account statuses require personal attention and will require that you speak to a customer account representative. Please call the number provided - (855) 563-5635.

The system will not allow updates between 11:30 p.m. and 5 a.m. CT (12:30 a.m. and 6 a.m. ET) daily while the systems are being updated.

There is a live chat link on the top right-hand side of each tab. Agents that can answer specific questions via a text session are available Monday-Thursday from 7 a.m. to 9 p.m. CT (8 a.m. to 10 p.m. ET) and Friday from 7 a.m. to 7 p.m. CT (8 a.m. to 8 p.m. ET).

Outside of live chat hours, you can click the online chat button on the top right-hand side of the page to submit a question via email.

OR

Go to www.chryslercapital.com, choose the "Contact Customer Service" option from the "Customer Service" menu option, enter the requested information, and "Send Message."

On the Statements tab, choose the desired statement date from the drop-down menu and the chosen information will be presented.

On the Statements tab, choose the desired statement date from the drop-down menu and the chosen information will be presented.

  • To edit contact, employer, or reference information, choose the "Edit" option on the respective tab, update the information, and "Save Info."

  • To add contact, employer, or reference information, choose the "Add" option on the respective tab, update the information, and "Save Info."

On the Request Payoff tab, choose the "Request Payoff" button.

On the login screen, choose "I forgot my username" and enter the email address that was used when the account was created. You will be prompted to answer three security questions. Upon successful validation, your user name will be displayed.

If you would like to make an electronic payment via check, credit card, debit card, or set up a recurring payment schedule, click the "Pay Now" button on the right-side of any tab and you will be linked to SpeedPay via a separate window.

OR

Choose the Make a Payment tab and view all payment options and specifics.

Titles Questions

A release of lien is a document stating a lender's interest in a vehicle has been satisfied and it may be sent in lieu of a title document for many reasons, such as title-holding states, titles never received from state DMVs and misplaced or damaged titles. Where an original title is available the lien is satisfied on the title and is forwarded to the appropriate party. In such cases an additional release of lien will not be issued for a minimum of 30 days.

The states listed below are known as title-holding states. Title holding states are those where the DMV forwards the title to the registered owner versus the lien holder. If you reside in one of these states and have never received the title for your vehicle, you will want to call your local DMV or tag office to inquire about the process to apply for a duplicate title.

  • Kentucky
  • Maryland
  • Michigan
  • Minnesota
  • Missouri
  • Montana
  • New York
  • Oklahoma
  • South Dakota

Occasionally, titles are lost in the mail, misplaced or damaged. In these cases, a release of lien is created and forwarded in lieu of the title document. Once received, the release of lien should be taken to your local DMV or tag office where you can apply for a lien-free title.

These states offer and/or require electronic title programs:

  • Arizona
  • California
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Kansas
  • Louisiana
  • Massachusetts
  • Nebraska
  • New York
  • Ohio
  • Pennsylvania
  • South Carolina
  • Texas
  • Virginia
  • Washington
  • Wisconsin

Private Sale of Your Vehicle

If you are considering selling your vehicle to another individual, you will need to pay off your loan and obtain the title or release of lien first. If you received an original title, you may transfer ownership and remove the lien in one transaction by signing over the title to the new owner on the back.

If you live in one of the states listed below, you should have received your title from the state shortly after you purchased your vehicle. You can attach the release of lien document received from your lender to the title and sign over ownership of the vehicle. Again, the transfer of ownership and removal of lien holder can be done all in one transaction. If, however, you did not receive or have misplaced the title, you will need to apply for a duplicate title before moving forward with the sale of your vehicle.

  • Kentucky
  • Maryland
  • Michigan
  • Minnesota
  • Missouri
  • Montana
  • New York
  • Oklahoma
  • South Dakota

If you've received a release of lien and do NOT live in one of the states listed, you will need to apply for a duplicate title before moving forward with the sale of your vehicle.

Trading or Selling Your Vehicle to a Dealership

If you are considering trading or selling your vehicle to a dealership, the dealership will typically take care of a loan payoff and title collection as part of the transaction. Once the payoff is received, title release documents will be forwarded directly to the dealership that paid off the loan.

Authorization for Payoff

Please use this form  if the title needs to be sent to anyone other than the registered owner of the vehicle. Without authorization to do so, Chrysler Capital may mail the title to the address on file for the registered owner. Please mail form with final payment.

If you have additional questions regarding how to transfer the title of your vehicle, visit your state website or local DMV or tag office. If you are unsure how to access the website for your state, you can use www.dmv.orgor www.anydmv.com to be directed to your state's vehicle title and registration information. From these sites, you can access and download forms you may need, get general information regarding standard transactions, and/or obtain contact information for your local DMV or tag office so you may ask more specific questions.

The first step is to visit the website or local office of the state to which you recently located. There you can obtain information regarding individual state requirements and/or time frames in which the transfer of registration must be completed. If you are unsure how to access the website for your state, you can use www.dmv.org or www.anydmv.com to be directed to your state's vehicle title and registration information. From these sites, you can access and download forms you may need, get general information regarding standard transactions, and/or obtain contact information for your local DMV or tag office so you may ask more specific questions.

Many states require the existing title be surrendered in order to reissue a new title. If this is a requirement of your new state of residence, ask the title clerk at your local DMV or tag office to send Chrysler Capital a request for the title. The request can mailed to:

Chrysler Capital

Title Department
P.O. Box 961272
Fort Worth, TX 76161
(855) 531-5531

Once the request is received from the DMV or tag office, Chrysler Capital will arrange for the title to be mailed. The title will be mailed directly to the DMV or tag office making the request. Because of the lengthy process in pulling and preparing the title, please allow a minimum of two weeks for the DMV or tag office to receive the title. All requests for title are sent via regular, first-class mail.

If the state in which your vehicle is currently titled is listed below, you should have received the title directly from the state DMV shortly after purchasing the vehicle. If you previously resided in one of these states and do not have the title, you will need to contact the DMV or tag office in your former state of residence in order to obtain a duplicate title.

  • Kentucky
  • Maryland
  • Michigan
  • Minnesota
  • Missouri
  • Montana
  • New York
  • Oklahoma
  • South Dakota

These states offer and/or require electronic title programs:

  • Arizona
  • California
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Kansas
  • Louisiana
  • Massachusetts
  • Nebraska
  • New York
  • Ohio
  • Pennsylvania
  • South Carolina
  • Texas
  • Virginia
  • Washington
  • Wisconsin

If you have additional questions regarding a relocation request, you may contact the Chrysler Capital title department at (855) 531-5531.

The first step is to visit the website or local office of the state in which you reside. There you can obtain information regarding individual state requirements and/or time frames in which the transfer of registration should be completed. If you are unsure how to access the website for your state, you can use www.dmv.org or www.anydmv.com to be directed to your state's vehicle title and registration information. From these sites, you can access and download forms you may need, get general information regarding standard transactions, and/or obtain contact information for your local DMV or tag office to ask more specific questions.

Many states require the existing title be surrendered in order to reissue a new title. If this is a requirement of your state of residence, ask the title clerk at your local DMV or tag office to send Chrysler Capital a request for the title. The request and above mentioned legal documents can be mailed to:

Chrysler Capital
Title Department
P.O. Box 961272
Fort Worth, TX 76161
(855) 531-5531

Once the request is received from the DMV or tag office, Chrysler Capital will arrange for the title to be mailed. The title will be mailed directly to the DMV or tag office making the request. Because of the lengthy process in pulling and preparing the title, please allow a minimum of two weeks for the DMV or tag office to receive the title. All requests for title are sent via regular, first-class mail.

If the state in which your vehicle is currently titled is listed below, you should have received the title directly from the state DMV shortly after purchasing the vehicle.

  • Kentucky
  • Maryland
  • Michigan
  • Minnesota
  • Missouri
  • Montana
  • New York
  • Oklahoma
  • South Dakota

These states offer and/or require electronic title programs:

  • Arizona
  • California
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Kansas
  • Louisiana
  • Massachusetts
  • Nebraska
  • New York
  • Ohio
  • Pennsylvania
  • South Carolina
  • Texas
  • Virginia
  • Washington
  • Wisconsin

If you have additional questions regarding a name change request, you may contact the Chrysler Capital title department at (855) 531-5531.

Some states require a title be placed in the lender's name when a vehicle is repossessed. This may be the case with your title. While Chrysler Capital makes every effort to place the title back into the registered owner's name upon reinstatement of the loan, there are occasional situations that prevent us from doing so without participation of the registered owner.

If you are unable to renew the registration of your vehicle and it has previously been repossessed, contact the Chrysler Capital title department at (855) 531-5531.

The first step is to download, print, review and complete the Chrysler Capital name removal form. This form must be completed, signed, notarized and faxed to 972-999-8208 along with the request from the DMV for the original title.

To obtain the required forms, visit the website or local office of the state in which you reside. There you can obtain information regarding individual state requirements for name removal. If you are unsure how to access the website for your state, you can use www.dmv.org or www.anydmv.com to be directed to your state's vehicle title and registration information. From these sites, you can access and download forms you may need, get general information regarding standard transactions, and/or obtain contact information for your local DMV or tag office to ask more specific questions.

Many states require the existing title be surrendered in order to reissue a new title. They may also require a letter of permission from the lender before removing a registered owner's name. If either, or both, is a requirement of your state of residence, ask the title clerk at your local DMV or tag office to send Chrysler Capital a request for the title. Once the request is received from the DMV or tag office, Chrysler Capital will arrange for the title mailed. The title will be mailed directly to the DMV or tag office making the request. Because of the lengthy process in pulling and preparing the title, please allow a minimum of two weeks for the DMV or tag office to receive the title. All requests for title are sent via regular, first-class mail.

If the state in which your vehicle is currently titled is listed below, you should have received the title directly from the state DMV shortly after purchasing the vehicle. It is likely, even though you hold the title for the vehicle, the state will request a letter of permission from your lender before removing a name from the title and/or registration. If this is the case, please include this information upon faxing the Chrysler Capital name removal letter, along with where the permission letter should be faxed, emailed or sent.

  • Kentucky
  • Maryland
  • Michigan
  • Minnesota
  • Missouri
  • Montana
  • New York
  • Oklahoma
  • South Dakota

These states offer and/or require electronic title programs:

  • Arizona
  • California
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Kansas
  • Louisiana
  • Massachusetts
  • New York
  • Ohio
  • Pennsylvania
  • South Carolina
  • Texas
  • Virginia
  • Washington
  • Wisconsin

If you have additional questions regarding a relocation request, you may contact the Chrysler Capital title department at (855) 531-5531.

The person you want to add would have to be on the original contract when the vehicle was purchased or refinanced. If not, they will not be able to be added to the title.

Additionally, if the person you want to add to the title has previously been removed, Chrysler Capital allows for only one change to be made to the title through the life of a loan. The second person will not be able to be re-added to the title.

If the person you wish to add to the title is on the contract and has not been previously removed, visit the website or local office of the state in which you reside. There you can obtain information regarding individual state requirements for adding a name to a title. If you are unsure how to access the website for your state, you can use www.dmv.org or www.anydmv.com to be directed to your state's vehicle title and registration information. From these sites, you can access and download forms you may need, get general information regarding standard transactions, and/or obtain contact information for your local DMV or tag office to ask more specific questions.

Many states require the existing title be surrendered in order to reissue a new title. They may also require a letter of permission from the lender before another person can be added as owner. If either, or both, is a requirement of your state of residence, ask the title clerk at your local DMV or tag office to send Chrysler Capital a request for the title. Once the request is received from the DMV or tag office, Chrysler Capital will arrange for the title to be mailed. The title will be mailed directly to the DMV or tag office making the request. Because of the lengthy process in pulling and preparing the title, please allow a minimum of two weeks for the DMV or tag office to receive the title. All requests for title are sent via regular, first-class mail.

If the state in which your vehicle is currently titled is listed below, you should have received the title directly from the state DMV shortly after purchasing the vehicle. It is likely, even though you hold the title for the vehicle, the state will request a letter of permission from your lender before adding a name to the title and/or registration. If this is the case, please fax a request for the permission letter to Chrysler Capital. Be sure to include the information regarding where the letter should be faxed, emailed or sent.

  • Kentucky
  • Maryland
  • Michigan
  • Minnesota
  • Missouri
  • Montana
  • New York
  • Oklahoma
  • South Dakota

These states offer and/or require electronic title programs:

  • Arizona
  • California
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Kansas
  • Louisiana
  • Massachusetts
  • New York
  • Ohio
  • Pennsylvania
  • South Carolina
  • Texas
  • Virginia
  • Washington
  • Wisconsin

If you have additional questions regarding your request, you may contact the Chrysler Capital title department at (855) 531-5531.

Some states offer and/or require lenders to participate in electronic title programs, called ELT (Electronic Lien and Title) or e-title programs. If you reside in one of the following states, it is possible the no paper title for your vehicle has been created. Instead, the title is held as an electronic record and will only be printed upon request of the lien holder and/or registered owner.

  • Arizona
  • California
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Kansas
  • Louisiana
  • Massachusetts
  • Nebraska
  • New York
  • Ohio
  • Pennsylvania
  • South Carolina
  • Texas
  • Virginia
  • Washington
  • Wisconsin

How does an ELT or e-title program affect you, as the registered owner of the vehicle? You will see very little impact, unless you relocate to a different state, want to change your name on the title, or need a photocopy of your title for any reason. In these cases, a paper title must first be requested from the state, which adds to the time before the title can be forwarded to the requesting party. Once the title is printed and mailed back to the lender, it can then be forwarded to another DMV or tag office for updates, or a copy forwarded to you, the registered owner.

Each state with an ELT or e-title program varies slightly in how title transactions are processed once a loan is paid in full. See below for information on the various states.

  • Arizona―an electronic notification from the lender is sent to the state. Once received, the lien information is removed from the title record. A free and clear paper title is printed in the registered owner's name and forwarded to the appropriate recipient/address. As of May 2010, Arizona is a mandatory ELT state, requiring all lenders to participate.
  • California and Massachusetts―an electronic notification from the lender is sent to the state. Once received, the lien information is removed from the title record. A free and clear paper title is printed in the registered owner's name and forwarded to the appropriate recipient/address. IMPORTANT NOTE―if the title is being sent to the registered owner, California and Massachusetts will send the title to the address listed on the current vehicle registration. If you have moved within the state and did not update your address, your title will be sent to the most recent address the state has recorded for you.
  • Florida, Ohio and Texas―an electronic notification from the lender is sent to the state. All Florida, Ohio and Texas titles remain an electronic record unless a paper title is specifically requested. If your loan is paid in full, you may request your paper title through the appropriate BMV/DMV website or by visiting a local tag office. State fees apply.
  • New York―New York is the only ELT state that holds an electronic lien but issues a paper title and forwards the paper title to the registered owner. In addition to the lender sending an electronic transmission notifying the state of a satisfied lien, a release of lien must also be attached to the title. SCUSA will create and forward a release of lien document upon satisfaction of the lien.
  • Georgia, Hawaii, Idaho, Louisiana, Nebraska, Pennsylvania, South Carolina, Virginia, Washington and Wisconsin―an electronic notification from the lender is sent to the state. Once received, the lien information is removed from the title record. A free and clear paper title is printed in the registered owner's name and forwarded to the appropriate recipient/address.

This varies by state and the time of year. As with many other things, title offices have their busy seasons, and during busier times of the year it may take longer for a paper title to be issued. Once a request for a paper title has been submitted to the respective state, waiting for the document can add as little as one day or as long as six weeks to any process for which the paper document is required.

Some states are known as title-holding states. These are states which forward a vehicle title to the registered owner, versus the lien holder. They include:

  • Kentucky
  • Maryland
  • Michigan
  • Minnesota
  • Missouri
  • Montana
  • New York
  • Oklahoma
  • South Dakota

A lender's lien information is still recorded on the front of the title and the lender receives a separate document, reflecting interest in the vehicle. Some states refer to such documents as lien entry forms, lien cards, security interest filings, etc. Once a loan is paid in full, the lender will forward either the respective document or a release of lien to the registered owner or other interested party. This document will need to be attached to the title in order to complete any future transactions with that title.

If you do NOT reside in one of the states listed above and received your title prior to paying off your loan, contact Chrysler Capital immediately at (855) 531-5531.

Online and Other Questions

Successful online payments receive a confirmation number by the payment system. It is important to record this confirmation number for your records until you confirm that your payment has been correctly debited from the account from which the payment was made.

Payments will be posted within two (2) to three (3) business days from the scheduled transaction date.

Payments made online generally post two (2) to three (3) business days from the scheduled transaction date. Once your payment is processed – and if your account is no longer has any past due items associated with it (interest, late fees, etc.) – collection calls will be discontinued.

Each financial institution has unique timelines for processing and posting financial transactions. Please contact your financial institution for details.

Please verify that we have your correct information by calling toll-free at (855) 563-5635. In addition to verifying your account number, date of birth and Social Security number, you should also review other parts of your customer profile that might have recently changed (address, phone number, etc.).

If your information is incorrect in our system, please update your information with a service representative. Please be advised that it takes one full business day for any updates to be processed.

Please contact us toll-free at (855) 563-5635 and explain the situation to a service representative. Your representative and, if necessary, a supervisor will determine if a refund is in order.

Please contact your financial institution to determine when a refund transaction will post to your account.

In instances of suspected fraud, please work directly with your financial institution(s) to resolve the issue. Your financial institution(s) should provide an avenue for disputing and settling fraudulent payments.

One of our account representatives will review your account for eligibility in this program. Simply fax a copy of your formal active duty orders or enlistment papers, and a letter requesting SCRA assistance, to 972-999-8216. Please call us toll-free at 855-563-5635 three (3) days later to confirm document receipt and program acceptance.

Please call our automated account information line, toll-free, at (855) 563-5635 to obtain payoff information, payment history and due date, or to update your account at any time. Information is available 24 hours a day in English and Spanish. You'll need your account number or Social Security Number to access the system.

Mail payoff checks to:

Chrysler Capital
P.O. Box 660335
Dallas, TX 75266-0335

Mailed payments only accepted at this location

Overnight Mail for payoff checks should be sent to:

Chrysler Capital

1010 W. Mockingbird Lane
Suite 100
Dallas, TX 75247

Mailed payments only accepted at this location.

Please call our automated account information line, toll-free, at (855) 563-5635 to obtain payoff information, payment history and due date, or to update your account at any time. Information is available 24 hours a day in English and Spanish. You'll need your account number or Social Security Number to access the system.

You may cancel your Vehicle Service Contract by completing the Service Contract Cancellation Form and faxing or mailing it to our headquarters (contact information listed on the form)

If your information is incorrect in our system, please update your information with a service representative. Please be advised that it takes one full business day for any updates to be processed.

Please call toll-free at 855-858-0808 to speak to one of our Insurance Representatives. Please have the following information available: the date of the accident, the insurance company's name and phone number, claim number, and the insurance adjuster's information – if applicable.

Please endorse the insurance check prior to mailing. We will endorse the insurance check once proof of repairs has been received.

Insurance coverage is mandatory. Your contract includes a requirement to maintain an insurance policy on your vehicle that provides comprehensive and collision coverage, and to have a Loss Payee and Additional Insured Endorsement. Please make sure this information is correctly disclosed on the policy. Please call toll-free at (855) 563-5635 to update your policy information at any time.

Mail insurance information to:

Chrysler Capital
P.O. Box 189
Minneapolis, MN 55440-0189

Customers must meet certain requirements prior to taking their vehicle out of the country. The requirements include:

  • The customer's account must be current
  • Customer must provide full-coverage out-of-country insurance
  • Customer must provide the destination / residence address of the out-of-country location
  • Customer must provide the dates that they will be out of the country
  • Dates of travel must match the corresponding insurance dates